Learning Services was created in conjunction with and funded by the Baden-W├╝rttemberg Ministry of Science and Art. This funding enabled the launch of the FELIX learning platform across the entire university as well as the introduction of a wide range of information services for lecturers and students. These measures have since led to the successful practice of media-supported learning in a large number of courses in all HFU faculties.

The main focus of Learning Services is the promotion and further development of media-supported formats of teaching and learning at all Furtwangen University locations.

OUR SERVICES FOR STUDENTS AND LECTURES

The staff of Learning Services support students and lecturers on the various university campuses in the effective use of electronic media for teaching and learning.

SERVICES FOR STUDENTS

Our services for students range from guidance in choosing and using tools for communication and collaboration in virtual teams, to assistance with self-instruction using electronic learning tools. Students benefit in this way from our comprehensive range of services.

User support (FELIX, vitero, etc.)
Fast answers to questions regarding the operation and use of Furtwangen University's media services (FELIX, MEMEO, etc.).

Information and guidance for students
Planning and organisation of information events about our services, as well as individual guidance (information event for first semester students on all university campuses, event-related introductions to FELIX, MEMEO, etc.).

Media production
The media production team in the Learning Services Department provides central access to recorded lectures (e.g. Studium Generale) via the FELIX learning platform, as well as live transmissions of selected lectures to other university campuses.

SERVICES FOR LECTURERS AND FACULTIES

The extent to which learning media are accepted and used largely depends on the support lecturers receive when developing and using these forms of media. A flexible service offering guidance and other support tailored to the needs of the lecturers is thus essential. 

Helpdesk (FELIX, MEMEO, etc.)
Prompt solutions to questions regarding the operation and use of the university's media services are available at https://servicedesk.hs-furtwangen.de.

Information and guidance for lecturers
Introductory and advanced information services (designed for lecturers) on currently available formats of media-supported learning at the three HFU locations (printed brochures, online training, training sessions). 

Coaching
Individual support in the development and use of learning media for lecturers at all HFU locations.  

Media production
Learning Services offers lecturers qualified support in the production of learning media. 
A student media production team provides a collective set of skills in the various media production phases and tools. This team assists lecturers in the production of computer- /web-based training, podcasts, lecture recordings, etc.
Guidance for faculties
Didactic guidance for faculties to assist with the development and implementation of blended learning in degree programmes.

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