Parameter-based Service Design in the Innovation of Product Service Systems
How can industrial concerns develop their services more effectively and more easily while still meeting customers' demands?
In the ParaBaSe project, design parameters for Product Service Systems will be identified and classified to create a basic structure or model of service development. The development tasks will be operationalized in an innovative manner.
The process which will be developed will be largely based on Service Engineering know-how and methods. It will also take customer perceptions into account so that right from the start a high level of service quality can be achieved.
Aesculap AG, Tuttlingen
ASFMI German Chapter e.V., München
Duration: 3 years, 01/2015 – 12/2017
The project is funded by the Federal Ministry of Education and Research (BMBF) through the FHprofUnt funding stream (FKZ 03FH047PX4).