Service is important to us at the Faculty of Business Information Systems. The following IT support and Services are available for our students to assist them in their studies:

  • Hardware services (StudiCloud, printers, notebooks)
  • Software services (BI, SAP, MSDNAA)
  • Support services (User support service)
  • External services (LAN, WLAN, copiers)

Additionally the Faculty of Business Information Systems has a wide variety of labs for practicals and projects which are constantly updated to the most current standards.

Laptop ClinicIf you have a problem with your laptop that even Google can't help, then head for the Laptop clinic. The laptop clinic at HFU is where to go when you have "computer problems". The staff ...
Laptop RentalTo be able to study successfully at the Faculty of Business Information Systems, a well-functioning laptop is absolutely necessary. However not every student can afford a laptop and some just don't ...
Hardware ServiceStudiCloud: Over the StudiCloud Service students and staff can set up and use a VM free of charge.Printer Service: Users of this service can print over the printer service in the Hardware Service ...
External ServicesLAN-Service: LAN service allows the user network access over network sockets in the relevant room.WLAN Service: WLAN service allows the user wireless network access over access points in parts of ...
Software ServiceBI Service: The BI service provides servers for faculty staff and students. The service can be used internally with SAP-GUI software and externally by means of VPN-Client.SAP Service: The SAP ...
Support ServiceUser Support Service: Through the Service Desk, the User Support Service provides a centre for the various services provided by the Faculty of Business Information Systems. Only enquiries related to ...

There are several ways to get an answer to any question you might have:

  •  Direct contact with staff
  •  Ticket over the university's Information and Media Centre (IMZ) ticket system
  •  Email

For questions about the HFU IT Service contact the IMZ Service Desk:
Office hours: Mon. - Thurs. 8.00am - 4.00pm and Fi.r 8.00am - 12.00 noon
Telephone helpline: 07723-920-9587

Info ticket system: https//  
Mail ticket system: ticket-wi(at)